Frequently asked questions
Quick answers to the questions we hear most — organised by topic.
Getting started
Most teams are live within a day. Create your workspace, invite your team, and import contacts and items from CSV. Guided setup walks you through the essentials.
Yes — every plan starts with a free trial so you can evaluate the platform on real work. No card required to start. Visit the pricing page to begin.
Yes. Contacts, items, opening balances and employee records import via CSV templates. Our team can assist with larger migrations — contact support.
Billing & plans
Plans are priced in Nigerian Naira per month, scaling by team size and modules. See the pricing page for current tiers — Basic, Essentials, Premium and Elite.
Yes — upgrade or downgrade at any time. Upgrades apply immediately with proration; downgrades apply at the next billing cycle.
Cancel from workspace settings or by contacting support. Access continues to the end of the paid period, and you can export your data before closure.
Platform
Yes — the Organizations module supports multiple entities with separate books and consolidated reporting. See the Organizations page for details.
Data is encrypted in transit and at rest, access is role-based, and every action is captured in immutable audit logs. See the Trust Center for details.
Yes — roles and permissions control module, action and field-level access, with segregation-of-duties checks for sensitive combinations.
Support
Browse this help center, read the FAQs, or contact support — we respond within one business day. Paid plans include priority support.
Yes — Premium and Elite plans include guided onboarding. Book a demo and we will scope the right rollout for your team.
Check the status page for live incidents, then contact support with details and screenshots — we will take it from there.
Didn't find your answer?
Our support team is happy to help with anything specific to your setup.